This course is designed for employees, supervisors, and leadership team members onboarding into roles where de-escalation, customer care, or the handling of workplace conflict is required. It supports professionals responsible for maintaining a calm, respectful, and solutions-focused work environment.
The Conflict Resolution & De-Escalation Training equips learners with practical strategies to manage and resolve workplace disputes while maintaining professionalism and fairness. Participants will learn de-escalation techniques, effective communication approaches, and foundational mediation skills that promote cooperation, reduce tension, and support a positive workplace culture.
This course strengthens emotional intelligence, improves customer interactions, and enhances internal team communication.
• Course time: approximately 1 hour
• An annual refresher is recommended for continued leadership and communication development
This training integrates easily into leadership, customer service, and HR development programs. It supports companies aiming to improve conflict management readiness and reinforce consistent communication standards across teams.
12-month enrollment for self-paced, on-demand learning and reference.
SeedCrest, Inc., is an equal-opportunity human resources, staffing, and education provider committed to inclusive access, fair hiring, and non-discriminatory practices.